1. Introduction and Company Information

Welcome to SOOP Mug at https://soopmug.com/ (the “Website”).

These Terms of Service (“Terms”) set out the rules that apply when you access or use this Website, contact us through the Website, or use any information, materials, products, or services made available through it.

This Website is owned and operated by Galmere Fresh Foods Limited, a company registered in Ireland under company number 149290, with its registered office at Ballybrit Upper Industrial Estate, Monivea Road, Ballybrit, Galway, H91 R8XA(“we”, “us”, “our”).

We may trade under the name Soop Mug, including through this Website.

You can contact us about these Terms or this Website by email at legal@soopmug.com

Where we provide products, services, quotations, bookings, consultations, deliveries, or other commercial offerings through this Website, the relevant provider is Galmere Fresh Foods Limited unless we expressly state otherwise.

These Terms should be read together with our Privacy Policy, available HERE, and any other notices or terms displayed on this Website.

By using this Website, you agree to these Terms. If you do not agree with these Terms, you should not use this Website.

2. Acceptance of these terms

By accessing, browsing, or using this Website, you confirm that you accept these Terms and agree to comply with them.

If you do not agree to these Terms, you must not access or use this Website.

These Terms apply to all visitors and users of the Website, including users who browse the Website, contact us through the Website, request information, make enquiries, place orders, book services, or otherwise interact with us through the Website.

If you use this Website on behalf of a company, organisation, or other legal entity, you confirm that you have authority to act on behalf of that entity. In that case, references to “you” and “your” include both you personally and the entity on whose behalf you are acting, unless the context requires otherwise.

We may update these Terms from time to time. The version published on this Website at the time you use the Website will apply to your use of the Website.

3. Use of this website

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree that you will not use this Website in any way that is unlawful, fraudulent, harmful, misleading, abusive, or otherwise inconsistent with these Terms.

You are responsible for ensuring that any information you provide to us through this Website is accurate, complete, and not misleading.

You must not interfere with, damage, disrupt, or attempt to gain unauthorised access to this Website, its systems, servers, data, security features, or any related networks.

You must not use this Website in a way that could impair its availability, security, integrity, or operation.

We may restrict, suspend, or withdraw access to all or part of this Website where we reasonably consider it necessary to protect the Website, our business, our users, or any third party.

4. Website content and information

The content on this Website is provided for general information purposes only.

We make reasonable efforts to ensure that the information on this Website is accurate, current, and complete. However, we do not guarantee that the Website or any content on it will always be accurate, complete, up to date, or free from errors.

Nothing on this Website constitutes professional, legal, financial, medical, nutritional, technical, or other specialist advice unless we expressly state otherwise in writing.

Any descriptions of products, services, prices, availability, delivery options, timelines, results, outcomes, or other commercial information are provided for general guidance only and may be subject to change.

Unless we expressly state otherwise, content on this Website does not constitute a binding offer, quotation, representation, warranty, or commitment by us.

You should not rely solely on the content of this Website when making decisions. Where appropriate, you should contact us directly to confirm relevant information before acting on it.

5. Products and services

We may provide information on this Website about products, services, consultations, quotations, bookings, deliveries, or other offerings that are available from us.

The details, availability, specifications, descriptions, prices, delivery options, service areas, timelines, and other information relating to our products or services may change from time to time.

We reserve the right to amend, withdraw, suspend, discontinue, or refuse any product or service described on this Website, subject always to any rights you may have under applicable law and any contract already formed between you and us.

Any product or service shown on this Website is subject to availability and to any additional terms, conditions, policies, notices, or instructions that we provide in relation to that product or service.

Where a product or service has specific requirements, restrictions, suitability considerations, usage instructions, safety information, delivery conditions, cancellation rules, or return limitations, those details may be set out separately on the relevant product page, service page, quotation, order confirmation, delivery note, invoice, or other written communication from us.

Unless we expressly agree otherwise in writing, any enquiry, request, booking form, contact form, or other submission made through this Website does not oblige us to provide any product or service.

6. Orders, Payments and Contract Formation

Where you place an order, request a booking, accept a quotation, purchase a product or service, or otherwise enter into a transaction with us through this Website or following an enquiry made through this Website, the details of that transaction will be subject to these Terms and any additional terms we provide to you.

Any order, booking, enquiry, or request submitted through this Website is an offer by you to purchase or request the relevant product or service. We are not obliged to accept that offer unless and until we confirm acceptance in writing, issue an order confirmation, accept payment, begin performance of the service, or otherwise clearly confirm that a contract has been formed.

Prices, fees, charges, taxes, delivery costs, and other payment details will be as stated on the Website, in a quotation, on an invoice, in an order confirmation, or in another written communication from us.

Unless we state otherwise, prices are shown in euro and are inclusive or exclusive of VAT as indicated at the point where the price is displayed or confirmed.

You agree to provide accurate, complete, and current billing, contact, delivery, and payment information. We are not responsible for delays, failed deliveries, missed communications, or other issues caused by inaccurate or incomplete information provided by you.

We may refuse, cancel, or decline any order, booking, or request where we reasonably believe that there has been an error, fraud, misuse, availability issue, pricing mistake, payment failure, or other legitimate business reason for doing so.

Where payment is required, you must pay all amounts due in accordance with the payment terms we provide. If payment is not received when due, we may suspend or cancel the relevant order, booking, delivery, or service, subject to applicable law and any rights you may have as a consumer.

7. Delivery, Fulfilment or Performance of Services

Where we agree to provide products, services, information, quotations, bookings, or other offerings to you, we will make reasonable efforts to deliver, fulfil, or perform them in accordance with the details confirmed by us in writing.

Any delivery dates, service dates, appointment times, completion dates, turnaround times, or other timelines stated on this Website or communicated by us are estimates only unless we expressly confirm otherwise in writing.

You are responsible for providing accurate and complete information that we reasonably need in order to deliver, fulfil, or perform the relevant product or service.

Where your cooperation, access, approval, response, attendance, payment, or other action is required, you must provide it within a reasonable time and in accordance with any instructions we provide.

We are not responsible for delays, non-performance, failed delivery, missed communications, or other issues caused by inaccurate information, failed payment, lack of cooperation, failure to respond, failure to provide access, or other act or omission by you.

We are not responsible for delay or failure to deliver, fulfil, or perform where this is caused by circumstances outside our reasonable control.

Additional delivery, fulfilment, performance, cancellation, refund, product-specific, service-specific, or customer-specific terms may apply where we expressly provide them to you.

8. Cancellations, Returns and Refunds

Cancellations, returns, refunds, exchanges, rescheduling requests, and related remedies will be handled in accordance with applicable law, these Terms, and any additional cancellation, returns, refunds, product-specific, service-specific, quotation, booking, or order terms that we provide to you.

Where you are acting as a consumer, nothing in these Terms affects any rights or remedies that you may have under applicable consumer protection law.

Where you wish to cancel an order, return a product, request a refund, reschedule a booking, or raise an issue with a product or service, you should contact us as soon as possible using the contact details provided on this Website or in the relevant order, booking, quotation, or service communication.

We may ask you to provide reasonable information to help us assess your request, including your order details, booking details, proof of purchase, photographs, descriptions of the issue, or other relevant information.

Refunds, credits, replacements, exchanges, cancellations, or rescheduling will not be available in all circumstances. For example, different rules may apply to perishable goods, customised products, digital content, services already performed, missed appointments, special orders, or business-to-business transactions.

Any refund approved by us will normally be made using the original payment method unless we agree otherwise.

9. Consumer Rights

Where you use this Website or purchase products or services from us as a consumer, you may have certain rights under applicable Irish and European Union consumer protection law.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies that you may have as a consumer where those rights or remedies cannot legally be excluded, restricted, or limited.

Where there is a conflict between these Terms and your mandatory consumer rights, your mandatory consumer rights will prevail.

Different cancellation, return, refund, delivery, repair, replacement, price reduction, or other remedy rules may apply depending on the nature of the product or service, how it was purchased, whether it has been supplied, whether it is perishable or customised, and whether you are acting as a consumer or as a business customer.

Where you believe you have a consumer-rights issue in relation to a product or service supplied by us, you should contact us as soon as possible using the contact details provided on this Website or in the relevant order, booking, quotation, or service communication.

10. Business Customers

If you use this Website, make an enquiry, place an order, request a quotation, book a service, or otherwise deal with us on behalf of a business, company, partnership, organisation, public body, charity, or other legal entity, you confirm that you have authority to act on behalf of that entity.

Where you act on behalf of a business or other legal entity, references to “you” and “your” in these Terms include both you personally and the entity on whose behalf you act, unless the context requires otherwise.

Business customers are responsible for ensuring that all information provided to us is accurate, complete, and up to date, including billing details, purchase order details, delivery details, project requirements, service requirements, tax or VAT details, and contact information.

Unless we expressly agree otherwise in writing, any quotation, proposal, estimate, invoice, statement of work, purchase order, booking confirmation, or other written commercial document provided by us or accepted by you will apply together with these Terms.

Where you are acting as a business customer, consumer-specific cancellation, cooling-off, return, refund, or other consumer protection rights may not apply. This does not affect any rights or remedies that cannot legally be excluded.

11. Intellectual Property

Unless otherwise stated, all intellectual property rights in this Website and its content are owned by us or licensed to us.

This includes, without limitation, rights in the Website design, layout, structure, text, images, photographs, graphics, illustrations, icons, logos, trade names, business names, product names, service names, documents, downloads, videos, audio, software, code, databases, and other materials made available on or through this Website.

You may access and view the Website and may download or print reasonable extracts from it for your own personal, internal, or non-commercial use, provided that you do not modify the content and do not remove any copyright, trade mark, attribution, or proprietary notices.

You must not copy, reproduce, modify, adapt, publish, distribute, sell, license, exploit, scrape, extract, frame, mirror, upload, transmit, commercially use, or create derivative works from any part of this Website or its content without our prior written permission.

Nothing in these Terms transfers any intellectual property rights in this Website or its content to you.

All rights not expressly granted in these Terms are reserved.

Where any third-party trade marks, logos, images, materials, software, tools, or other content appear on this Website, those items remain the property of their respective owners and are used with permission or as otherwise permitted by law.

12. User Content and Submissions

Where you submit, upload, send, provide, or make available any information, message, enquiry, review, testimonial, document, file, image, instruction, project brief, feedback, or other content to us through this Website or in connection with this Website, you are responsible for ensuring that it is accurate, lawful, and not misleading.

You must not submit or provide any content that is unlawful, defamatory, abusive, threatening, obscene, discriminatory, confidential without permission, commercially sensitive without authority, infringing of intellectual property rights, invasive of privacy, malicious, fraudulent, misleading, or otherwise inappropriate.

You confirm that you have all rights, permissions, authority, and consents needed to provide any content or information that you submit to us.

You grant us a limited right to use, copy, process, store, review, respond to, and otherwise handle your submissions for the purpose of operating the Website, responding to your enquiry, providing products or services, managing our relationship with you, maintaining business records, protecting our legal rights, and complying with applicable law.

We do not claim ownership of your content merely because you submit it to us.

We may remove, ignore, refuse to process, or take appropriate action in relation to any submission that we reasonably believe breaches these Terms, applicable law, third-party rights, or the legitimate interests of our business or others.

Where your submission contains personal data, it will be handled in accordance with our Privacy Policy.

13. Links to Third-Party Websites

This Website may contain links to third-party websites, platforms, tools, applications, services, content, or resources that are not owned or controlled by us.

These links are provided for convenience, reference, functionality, or information only. They do not imply that we endorse, approve, control, or accept responsibility for the relevant third-party website, platform, service, content, product, or provider.

If you access a third-party website, platform, tool, application, or service through a link on this Website, you do so at your own discretion and risk.

Third-party websites and services may be subject to their own terms and conditions, privacy policies, cookie notices, payment terms, delivery terms, user rules, and other legal documents. You should review those documents before using them.

We are not responsible for the content, accuracy, availability, security, performance, policies, practices, products, services, or actions of any third-party website, platform, tool, application, service, or provider.

Where this Website integrates with or uses third-party tools, such as payment processors, booking systems, maps, embedded media, analytics tools, forms, plugins, or social media features, your use of those tools may also be governed by the relevant third party’s terms and policies.

14. Privacy and Cookies

We respect your privacy and are committed to handling personal data in accordance with applicable data protection law.

When you use this Website, contact us, make an enquiry, place an order, request a quotation, book a service, subscribe to updates, or otherwise interact with us, we may collect and process personal data about you.

Information about how we collect, use, store, share, and protect personal data, and about your data protection rights, is set out in our Privacy Policy, available HERE.

This Website may use cookies, pixels, analytics tools, embedded content, social media features, or similar technologies. Information about how these technologies are used, and how you can manage your choices where applicable, is set out in our Cookie Policy or cookie notice, available HERE.

Where consent is required for cookies or similar technologies, we will seek consent through the cookie banner, consent tool, or other consent mechanism provided on this Website.

You can manage your cookie preferences using the options provided on this Website, where applicable.

Where there is any inconsistency between these Terms and our Privacy Policy in relation to the processing of personal data, the Privacy Policy will apply to that processing.

15. Availability, Errors and Security

We make reasonable efforts to keep this Website available, secure, accurate, and functioning properly.

However, we do not guarantee that this Website, or any content, feature, form, tool, link, download, integration, or service made available through it, will always be available, uninterrupted, secure, accurate, complete, up to date, or free from errors, defects, viruses, malware, or other harmful components.

We may suspend, withdraw, restrict, disable, update, repair, replace, or change all or part of this Website at any time where we reasonably consider it necessary for maintenance, security, business, legal, operational, or technical reasons.

You are responsible for ensuring that your own devices, systems, browsers, software, internet connection, security settings, and data are suitable and secure when accessing this Website.

You must not misuse this Website by knowingly introducing viruses, malware, trojans, worms, logic bombs, malicious code, denial-of-service attacks, scraping tools, automated abuse, or any other material or activity that is harmful, disruptive, unlawful, or technologically damaging.

You must not attempt to gain unauthorised access to this Website, the server on which it is hosted, any database connected to it, or any related system, account, network, or infrastructure.

If we become aware of a technical issue, security concern, error, vulnerability, or misuse affecting the Website, we may take such action as we reasonably consider appropriate, including restricting access, removing content, disabling functionality, preserving records, notifying relevant parties, or reporting matters to the appropriate authorities.

Nothing in this section limits any obligation we may have under applicable data protection law in relation to the security of personal data.

16. Disclaimers

This Website and its content are provided for general information purposes only.

We make reasonable efforts to ensure that the Website is accurate, available, secure, and suitable for normal use. However, to the fullest extent permitted by law, we do not guarantee, represent, or warrant that the Website, its content, or any feature, form, tool, link, download, integration, or service made available through it will always be accurate, complete, current, available, uninterrupted, secure, error-free, or suitable for your particular purpose.

Unless we expressly state otherwise in writing, nothing on this Website constitutes professional, legal, financial, medical, nutritional, technical, or other specialist advice.

You are responsible for deciding whether the information, products, services, or materials available on or through this Website are suitable for your needs.

Any reliance you place on the Website or its content is at your own discretion and risk, subject always to any rights or remedies you may have under applicable law.

To the fullest extent permitted by law, all warranties, representations, conditions, terms, or other provisions that might otherwise be implied by statute, common law, trade usage, course of dealing, or otherwise are excluded from these Terms.

Nothing in these Terms excludes, restricts, or limits any liability or right that cannot legally be excluded, restricted, or limited under applicable law.

17. Limitation of Liability

Nothing in these Terms excludes, restricts, or limits any liability that cannot legally be excluded, restricted, or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law, we will not be liable for any loss, damage, cost, expense, claim, or liability arising from or in connection with:

your use of, or inability to use, this Website;

your reliance on any content, information, material, product description, service description, price, availability, or other information displayed on this Website;

any error, omission, interruption, delay, defect, virus, malware, security issue, technical issue, or unavailability affecting this Website;

any third-party website, platform, service, tool, plugin, payment provider, delivery provider, booking system, embedded content, social media feature, or external resource linked to or integrated with this Website;

any act or omission by you, including inaccurate information, failed payment, failure to cooperate, failure to provide access, failure to respond, or misuse of this Website; or

any matter outside our reasonable control.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage, or for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of data, business interruption, or wasted management time.

Where you are a consumer, this clause does not affect any rights or remedies you may have under applicable consumer protection law.

Where you are a business customer, our total aggregate liability arising out of or in connection with your use of this Website, these Terms, or any related product or service shall be limited to the amount paid by you to us for the relevant product or service giving rise to the claim, unless a different liability limit is expressly agreed in writing.

18. Indemnity

To the fullest extent permitted by law, you agree to indemnify us and hold us harmless from and against any losses, damages, liabilities, claims, demands, costs, expenses, and reasonable legal fees arising out of or in connection with:

your breach of these Terms;

your unlawful, fraudulent, negligent, or improper use of this Website;

any information, content, material, file, instruction, feedback, review, testimonial, document, image, or other submission that you provide to us;

any claim that your submission, instruction, material, or use of the Website infringes the intellectual property rights, privacy rights, confidentiality rights, data protection rights, contractual rights, or other rights of any third party;

your failure to provide accurate, complete, lawful, or authorised information to us;

your misuse of any product, service, information, material, download, tool, feature, or resource made available through this Website; or

any act or omission by you that causes us to suffer loss or become subject to a claim by a third party.

This indemnity applies only to the extent that the relevant loss, claim, cost, expense, or liability arises from your act, omission, breach, misuse, or unlawful conduct.

Where you are acting as a consumer, this clause applies only to the fullest extent permitted by applicable law and does not affect any rights or protections that you may have under consumer protection law.

19. Suspension or Restriction of Access

We may suspend, restrict, block, disable, or withdraw your access to all or part of this Website where we reasonably consider it necessary to protect the Website, our business, our systems, our users, our customers, our staff, or any third party.

This may include circumstances where we reasonably believe that:

you have breached these Terms;

you have used the Website unlawfully, fraudulently, abusively, or improperly;

you have provided false, misleading, inaccurate, unauthorised, or incomplete information;

you have attempted to interfere with the security, integrity, availability, or operation of the Website;

you have introduced or attempted to introduce viruses, malware, automated abuse, scraping tools, spam, malicious code, or other harmful material;

your use of the Website creates a security, legal, operational, reputational, financial, or technical risk;

we are required or requested to do so by law, a regulator, a court, a payment provider, hosting provider, platform provider, law enforcement authority, or other competent authority; or

we need to carry out maintenance, updates, repairs, security work, or other operational changes.

Where appropriate and reasonably practicable, we may notify you of the suspension, restriction, blocking, disabling, or withdrawal of access. However, we are not obliged to provide notice where doing so would be unlawful, impractical, compromise security, prejudice an investigation, or expose us or others to risk.

Suspension, restriction, blocking, disabling, or withdrawal of access does not affect any rights, obligations, liabilities, payments, remedies, or legal responsibilities that have already arisen before the relevant action was taken.

Nothing in this section affects any rights you may have under applicable consumer protection law.

20. Changes to These Terms

We may update, amend, replace, or revise these Terms from time to time.

Where we make changes, we will update the “Effective Date” or “Last Updated” date shown at the top of these Terms.

The version of these Terms published on this Website at the time you access or use the Website will apply to your use of the Website at that time.

Where you place an order, make a booking, accept a quotation, purchase a product or service, or otherwise enter into a contract with us, the terms applicable to that transaction will be the terms in force at the time the relevant contract is formed, unless we expressly agree otherwise with you in writing or unless a change is required by applicable law.

We may make changes to these Terms for reasons including changes to our business, products, services, Website functionality, payment methods, delivery arrangements, legal obligations, regulatory requirements, security practices, technology, or operational processes.

You should review these Terms periodically to ensure that you understand the terms that apply when you use this Website.

Nothing in this section affects any rights you may have under applicable consumer protection law.

21. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with these Terms, this Website, or their subject matter, shall be governed by and interpreted in accordance with the laws of Ireland.

Subject to any mandatory rights you may have as a consumer, the courts of Ireland shall have jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms, this Website, or their subject matter.

If you are acting as a consumer and you are resident in another country, you may also have rights under the mandatory consumer protection laws of that country, and nothing in these Terms is intended to limit any such rights where they cannot legally be limited.

Nothing in this section prevents us from seeking urgent, protective, or interim relief in any court of competent jurisdiction where reasonably necessary to protect our rights, property, business, systems, confidential information, intellectual property, users, customers, or third parties.

22. Contact Us

If you have any questions about these Terms, this Website, our products or services, or any issue relating to your use of this Website, you can contact us using the details below:

Company: Galmere Fresh Foods Limited

Trading Name: Soop Mug 

Company Number: 149290

Registered Office: Ballybrit Upper Industrial Estate, Monivea Road, Ballybrit, Galway, H91 R8XA

Website: https://soopmug.com

Email: legal@soopmug.com

Where your query relates to an order, booking, quotation, product, service, delivery, refund, complaint, or other specific matter, please include enough information to help us identify and respond to your query.

We may ask you to provide additional information where reasonably necessary to verify your identity, understand your request, investigate the issue, or respond appropriately.

For legal notices, complaints, or matters relating to these Terms, please contact us at legal@soopmug.com.